Question: What Is Front Office Department?

What are the sections of front office?

The reception desk includes front office cashier, information, and registration section.

The other section of the front office is telephone operator, reservation and business centre..

What is front office executive?

A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc.

What is the highest position in front office?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

What is OOO in hotel?

Out of Order (OOO) is typically used when a room is being renovated, undergoing repairs, or cannot be used. … Out of Service (OOS) is used to place a room in short term maintenance mode.

What are the qualities of front office staff?

The attributes essential for the front office personnel are:Personal hygiene. … Calmness. … Diplomacy. … Retention ability. … Good manners. … Cheerfulness. … Problem solver. … Reference point.More items…

What is the role of front office assistant?

Front Office Assistants perform day-to-day administrative tasks in office environments, ranging from medical facilities to big corporations. They schedule and confirm appointments, direct incoming calls, and welcome visitors. They may also be required to handle basic inquiries and sort mail.

What is front office department function?

The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests.

What is front office services?

The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm’s front office operations. The functions of the front office generally generate the majority of revenue for a firm.

What are the basic activities of front office?

Following are the most basic responsibilities a front office can handle.Creating guest database.Handling guest accounts.Coordinating guest service.Trying to sell a service.Ensuring guest satisfaction.Handling in-house communication through PBX.

Why is front office important?

Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. It is the first and the last department where a guest interacts. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided.

What are the front office personality?

A warm personality, and smart appearances. … A keen interest in people, and polite and courteous nature. Poise under pressure, keeping his cool and problem solver.

What is the salary of front office executive?

Front Office Executive SalariesJob TitleSalaryThe Leela Palaces Hotels and Resorts Front Office Executive salaries – 2 salaries reported₹31,276/moHyatt Front Office Executive salaries – 2 salaries reported₹24,207/moAbhinav Outsourcings Front Office Executive salaries – 2 salaries reported₹17,624/mo17 more rows

What skills do you need to be a front desk?

Front Desk Clerks – Skills and AbilitiesSpeak clearly so listeners can understand.Understand spoken information.Listen to others and ask questions.Understand written information.[ More ]Write clearly so other people can understand.Read and understand work-related materials.